FAQ

Frequently Asked Questions

How far in advance do I need to order?

All orders must be placed at least 2 days in advance. Everything is baked fresh to order — no shortcuts, no shelf stock.

How do I confirm my order?

Your order is confirmed once we receive a 50% advance payment. You can pay online through your credit or debit card at checkout, or via bank deposit — details are shared on WhatsApp when you order.

Do you deliver?

Yes — we deliver across Lahore for a flat Rs. 500. You can also pick up free of charge from DHA Phase 1. We'll share the exact pickup address when your order is confirmed.

Can I cancel or get a refund?

Because every item is baked fresh specifically for your order, we're unable to offer refunds or cancellations once an order is confirmed. Please double-check your date, items and address before confirming.

Do you cater for allergies?

Our kitchen handles nuts, gluten, dairy, eggs and soy. Each product page lists its main allergens, and our gluten-free items are prepared with care — but as a shared kitchen we cannot guarantee zero cross-contamination. Please tell us about any allergies when ordering.

Are your gluten-free items really gluten-free?

Yes — our Gluten-Free and Wholesome ranges are baked without gluten-containing ingredients (we use almond flour). However, they are prepared in a kitchen that also handles regular flour, so trace exposure is possible. They are not suitable for severe coeliac allergies.

Do you make custom or occasion cakes?

We do! Message us on WhatsApp at 0302-5411555 with your occasion, servings and any theme, and we'll design something special. Custom cakes may need more than 2 days' notice.

How should I store my order?

Cakes with fresh cream (Ras Malai Milk Cake, Gulab Jamun Cheesecake, Cadbury Delight range) should be refrigerated and enjoyed within 2–3 days. Loaves, cookies and shortbread keep 4–5 days in an airtight container.